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This form is your gateway to reach out with any questions, suggestions, or inquiries you might have. Responses are handled promptly to ensure you receive a quick reply.
Frequently asked questions
I need a different video codec. Do I have to purchase the same VJ pack again?
No. If you need a different video codec, request it through the contact form. You'll receive the new version at no additional cost.
Where can I use the VJ loops purchased from VJ Galaxy?
You can use the VJ loops in live streams, live performances, broadcasts, music visualizers, music videos, museums, video games, films, and any other medium that suits your creativity.
How many times can I use the VJ loops?
There is no limit.
What should I do if the video loops don’t play?
The most common reason is that the required video codec is not installed on your computer. For example, to properly display Resolume’s DXV 3 Codec, you need to download it from the Resolume website.
My hard drive has crashed. How can I re-download my VJ packs?
Submit a request through the contact form, and you'll promptly receive the download links for all your VJ packs.
I accidentally purchased the same VJ pack twice. Can I request a refund?
Yes, you can. Submit your request through the contact form, and you’ll receive your refund within 24 hours.
Can I sell my VJ loops on VJ Galaxy?
No, unfortunately. VJ Galaxy does not currently offer a marketplace for user-submitted content. If you want to sell your VJ footage, check out the marketplaces listed in the post 10 Best Websites to Download VJ Loops.
Can I download specific VJ loops instead of an entire VJ pack?
Yes. To download only the VJ loops you need, visit VJ Galaxy's Adobe Stock Portfolio.
Do you offer custom VJ loops or logo animations?
At this time, VJ Galaxy does not offer custom work such as logo animations or personalized VJ loops. VJ Galaxy's focus is on providing high-quality pre-made visuals available for immediate use. If you're looking for something specific, we encourage you to browse our full catalog or explore our Adobe Stock portfolio.
I didn’t find my question here. How can I contact you?
If you didn’t find the answer to your question here, please submit your inquiry through the contact form.